Contact us

Welcome

Welcome to Lighthearted Dreamer! My work is created with love and appreciation for animals and nature. My hope is to share my joy of creating with you, and offer you cheerful, uplifting art for your baby's nursery, or any cozy room in your home. I take great care to ensure that your artwork and note cards will arrive safe and sound. But if you're unhappy with your purchase for any reason, please contact me when you receive your order. I will make every attempt to provide you with artwork that you are happy with. If the problem cannot be resolved, I'll refund the purchase price to you.

Thank you for allowing me to share my passions with you!
Debbie

Shipping details

I will contact you when your item has shipped. Original paintings ship the next business day, USPS Priority Shipping, for US purchases, and First Class International for all other purchases. Please allow 1-3 days processing time for prints to ship, to allow for processing and drying time. Prints ship USPS First Class Mail, or USPS Priority Mail for US purchases, as indicated in individual listings. Please allow about 3 business days for items shipping Priority, and up to 5-7 business days for items shipping First Class.

Note card sets ship USPS Priority Mail for US purchases and First Class International for all other purchases.

All US purchases ship with USPS tracking. I'll provide you with the tracking number when your order has shipped.

INTERNATIONAL PURCHASES:
All international purchases ship USPS First Class International. Shipping times vary, usually from 10-14 business days, but may vary due to customs processing. Tracking information using the customs number, especially beyond the US borders is usually unavailable, or unreliable at best. That said, I have never had an international order not arrive in perfect condition.
If your shipping total is less than you were charged (plus packing material) I will refund the difference to you through Paypal.

Please note that I cannot be held responsible for customs fees your package may incur as they are imposed by the receiving country and are not in my control. Also, I cannot declare that a purchase is a gift on a customs form. This is a federal offense in the US and carries severe penalties.

* Please note that Shipping Charges include the cost of packing material necessary, to ensure your package arrives safely. Shipping charges of a dollar or more than the actual cost will be refunded.

Refunds, returns & exchanges

Customer satisfaction is my number one priority! If you're dissatisfied with your print or original artwork for any reason, please notify me as soon as you receive your order. I'll make every attempt to ensure that you're happy with your purchase. If the problem cannot be resolved, I'll issue you a refund for the purchase price of your order, not including shipping.

Original paintings ship with insurance. If you've purchased an original painting that's been damaged in transit, please contact me. You will be refunded for the purchase price when I've received the damaged artwork from you.

Additional information

Please note that most art prints are in landscape format, so are displayed horizontally, unless otherwise indicated.

Also, please note the border specifications in the product description, when placing your order. This way you'll know which frame will best suite your print. If you'd prefer a borderless print, simply state "no border" in "message to seller" at checkout. This will ensure that the print size and paper size are the same. Thanks so much!

*** For my international customers, please note that Import duties, and VAT taxes and charges are not included in the item price or shipping fees. These charges may be imposed and collected by your country, and are the buyer's responsibility to pay. I also cannot declare that a purchase is a gift on a customs form. This is a federal offense in the US and carries severe penalties.

© All items are my original creations, and are copyrighted by me, Debbie, at Lighthearted Dreamer - New York, 2011-2016